Landlord services provided by local community controlled housing associations outperform those of other social landlords, according to the latest Charter comparison report from the Glasgow and West of Scotland Forum of Housing Associations.

Produced for GWSF by Scotland’s Housing Network, the report compares performance across a range of key Charter outcomes on services to tenants and wider value for money indicators. For the third year running, GWSF’s member associations scored more highly than other associations and local authorities on almost all of the main indicators.

Examples include the average 2.9 hours it took GWSF member associations to carry out emergency repairs, compared to the Scottish average of 5.1 hours.

Non-emergency repairs averaged 4.1 days for GWSF associations, against 6.3 days for other associations and 7.5 days for councils.

At 23 days, average relet times compared with 35 days for other associations and 39 days for councils.

Average rents, at £74.55, lay between the £81.54 figure for other associations and £68.71 for councils. GWSF believes this indicates a good balance between service quality, investment in stock, and affordability.

GWSF Chair Peter Howden said:

“There are still those who believe there are too many small housing associations. We know that statistics can never tell the whole story, but once again our report strongly indicates that being a genuinely local landlord – and often a small association – is the key to providing efficient and responsive services for tenants.”

 See GWSF’s Charter Report here